FAQs

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Sample Service

We understand that viewing wallcoverings online can be difficult, many of our wallcoverings have textures and metallic, so we're happy to provide up to 4 samples per email address, free of charge to help you decide. (UK only). Simply add the samples to your cart as you browse, complete your details and we'll do the rest.

Please allow 3-5 days for your samples to be dispatched.

If you require more samples, or a larger sample piece please contact us direct on 01254 397631 or email info@1838wallcoverings.com.

For International samples please visit our stockists page and contact your local distributor direct.

How much wallpaper do I need?

All of 1838 wallcoverings are the standard size 52cm width x 10m length, which equals 5.23m2. Please use our wallpaper calculator to estimate how much you will need, based on your wall size.

What are the delivery costs?

UK Delivery is free. Once your order has been dispatched you will receive an email notification including your DHL tracking number.

All parcels will need to be signed for on delivery.

How do I track my order?

You’ll receive an email from us once your product has been dispatched. You can track your delivery by using the DHL tracking service. Visit www.dhl.co.uk and enter your 10-digit tracking number.

All parcels will need to be signed for on delivery.

Please note – samples are sent by Royal Mail so you won’t receive tracking information.

How do I return a product?

We hope you’re delighted with your new product on the occasion you are not please contact us and we will endeavour to resolve the situation. If you’re unhappy with your product we can provide an exchange or refund of the product price. We strongly recommend you order a sample in advance!

Examination before hanging is the hanger’s responsibility. No claim can be accepted for hanging incorrect wallcoverings. After hanging 2 or 3 lengths, inspect the result to ensure that no shading or other faults are present. No claim for hanging costs can be accepted once more than one roll has been hung.

All returns are at your cost and need to be done within 28 days, unwanted products must be returned in the original packaging, unopened, undamaged and in a saleable condition. Once the product has been received back to 1838 Wallcoverings we will contact you to arrange a refund.

What is a Non Woven Wallcovering?

A non woven wallcovering is a product, which fits halfway between a paper and a fabric. A non woven tends to have a more luxury ‘feel and touch’ because it contains synthetic fibres. ‘More like a fabric,’ is often said. Non woven wallcoverings are suitable for ‘paste the wall’ application and are easily strippable.

What does ‘Paste the Wall’ mean?

The decorator should paste the wall and not the back of the wallcovering. Using ‘paste the wall’ wallcoverings could reduce your hanging time in half. There is no need to soak the wallcovering prior to hanging, you won’t need to set up a pasting table and there will certainly be less mess and clean up required.

Click here to download our full wallcovering hanging instructions.

What do the symbols on the wallcoverings label mean?

These symbols can relate to care of your wallcovering, such as washable, others relate to the method of application or hanging direction.

Click here to download our full wallcovering symbols.

What paste do you recommend for your wallcoverings?

1838 Wallpaper paste or an equivalent good quality PH neutral, solvent-free, fungicide protected, light grade adhesive should be used. Do not use self-mix adhesives. All purpose and heavy-duty pastes are not suitable.

Customer Service (UK)

At 1838 Wallcoverings we have a dedicated Customer Service team who will be happy to provide support and answer any questions you may have about our products.

Please call 01254 397631 or email info@1838wallcoverings.com. Our customer service team are available Monday – Thursday 9am – 5pm and Friday 8am - 3.30pm (except Bank Holidays)

So, if you have some questions about our products or need advice, then please get in touch.

NEED MORE HELP?

We'd love to hear from you if you have any questions about our wallpaper or company

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